Tenancy Sustainment is now measured by the Scottish Housing Regulator every year. We benchmark our results against each other, and aim to keep as many new tenancies as possible running for a year or more. But is that enough? Does staying in a tenancy make it a success - for either your tenants, or for your organisation?
Does it matter what the experience is like for your tenant, or how the tenancy eventually comes to an end?
This course aims to provoke discussion and stretch traditional thinking about the way our core housing, estate and property management services are delivered. It will look beyond the tenancy and towards the tenant. It will explore how housing organisations can make every tenancy a success regardless of how long it lasts, from pre-allocation to after it ends.
At the end of the course your will:
- Understand the national policies and outcomes that drive regulatory interests
- Understand the social and business costs of tenancies failing
- Define a successful tenancy, and now how to measure it
- Understand the practical steps that can be built into mainstream practices
- Understand the importance of whole organisational culture and practice
- Identify partner agencies and services
- Have the tools to develop a strategy and action plan, and to identify practical steps for change
Full and half day sessions can be delivered in-house or as an event for delegates from several organisations in local venues. Customised support is also available for your organisation to develop strategic thinking and action planning, or to review operational practice.
For in informal discussion and no-obligation quote contact us here